It’s important to make a good first impression in business. Customers find it easier to contact your business when you have a telephone answering service, and this can make or break your ability to capture new clients.
This also provides you with the opportunity to focus on other aspects of your business without ignoring potential customers.
Perl Lemon Outsourcing has been using call answering services for small businesses since we began and they have become an essential part of our operations.
1. No more missed sales calls
Your business depends on sales calls. Having clients who are unable to get in touch with you is no good. There’s no point in spending money on marketing or anything else in your business.
There are still many people who prefer to use the phone over the Internet despite the fact that a lot of business and sales are now done online.
Pearl Lemons outsourcing knows this to be true, because not only do we sell our expertise, but our clients also prefer speaking with a live person before they buy. One sale every month could be enough to pay for your answering service.
Our service is set up to automatically provide our telephone answering service with a message if we are not able to answer the phone while in the office. As an alternative, key members can pick up the phone while they are on the move using the telephone answering service, or if there is no one in the office, the calls are forwarded to their mobile phones.
2. Reduces the need for a receptionist
In addition to being expensive, adding a receptionist to a small business probably doesn’t make sense, since there aren’t enough incoming calls to justify paying someone full time. It is very unlikely that your existing team members will take calls, since this will interrupt their work, and ultimately cost you money.
In comparison with handling your own calls, telephone answering services can save you a lot of money. In addition to avoiding salary payments, you also avoid office overhead costs.
In addition to this, many small businesses have remote workers, and telephone answering services are excellent for organizing and managing remote teams.
3. Even when your business is closed, we answer your calls, take messages, and place orders
An answering service is available 24 hours a day, seven days a week, unlike a real receptionist.
The benefit of this is that you will be able to talk to a real person at any time, even outside of regular business hours.
4. Make it easier to grow your business by freeing up time for your team
It can be extremely time-consuming and distracting to deal with the inflow of inbound calls even during regular business hours. If your staff is glued to their phones all day answering mundane inquiries, it’s no use hiring them for growing and improving your business.
A telephone answering service can also filter and forward calls, so that you can work without distractions when the lines are busy or busy times.
It’s easy to determine whether you’re talking to a prospective customer or someone trying to sell you a photocopier without picking up the phone. You and your team can concentrate on growing your business by using a phone answering service to handle the day-to-day inquiries.